Terms Of Service

Terms Of Service


Please read the following sale terms (the “Terms” or the “Sale Terms”) carefully before purchasing any products or services on https://melloroma.com/ (this “Website” or “Site”). In order to purchase any products or services using this Website, your acceptance of these Sale Terms is requested. Please save a copy of these Sale Terms for your records.

These Sale Terms set out the terms and conditions that will apply when you purchase products from MelloRoma, whose registered address is at  Spanish Town St. Catherine Jamaica W.I. (“MelloRoma”, “us” or “we”) through our Site.

From time to time, we may change our Sale Terms. However, the Sale Terms that existed when you made your purchase will apply. We recommend checking the Sale Terms whenever a new order is placed.

Order & Acceptance

  1. Each order you submit is a non-binding offer from you to purchase products in exchange for payment.
  2. Orders are subject to our acceptance, and we may, at our discretion, refuse to accept your order in certain circumstances, including, but not necessarily limited to, when:
  • There is a mistake in the information you provided to us (e.g., you provided an incorrect shipping address).
  • There is a mistake on our Site relating to the products that you have ordered.
  • The products that you have ordered is no longer available.
  • There are limitations in shipping to your region requiring additional information to complete a delivery.
  1. We specifically reserve the right to refuse to accept your order if we suspect that you intend to resell our products without our consent.
  1. We will only be deemed to have accepted your order (or any part thereof) when we provide you with a shipping confirmation email. Please note, your initial order confirmation email is not acceptance of your order, only acknowledgement that we have received it.
  1. We take reasonable steps to ensure that the prices and other information about products on our Site are accurate. Despite these efforts, it is possible that errors, including incorrect pricing, may display on our Site. However, if we have accepted your order and you have received a shipment confirmation email, you will not be asked to pay more than the price indicated when you placed your order.
  1. You declare that you are over the age of 18 and has full legal capacity to commit to these Terms.


      1. The Terms in this section apply to any purchase of Pre-Order Products (as defined below).
      2. From time to time we may invite you to pre-order selected products before they are available to purchase (“Pre-Order Products”). In the event that we do so please note that the delivery options offered and set out in the Sale Terms shall not apply to orders of Pre-Order Products. Pre-Order Products will be shipped as soon as they are available and the estimated date that the Pre-Order Product will be dispatched to you will be displayed when clicking on the pre-order button before adding the product to your cart
      3. You agree that if you order a Pre-Order Product, you will be charged shortly after you place your order and before your item is shipped. Notwithstanding the foregoing, your credit/debit card account or payment method may reflect the deduction of the purchase price immediately upon placing the order. Please note your order is not confirmed until payment has been taken.
      4. Please note that if you order a Pre-Order Product, the product you receive may vary from the item displayed on the Website. This does not affect your right to cancel or return Pre-Order Products. 

 Product Availability

      1. The inclusion of any products on our Site does not imply, warrant, or guarantee that the products will be available if you wish to place an order to purchase it.


    1. You may pay for your order using any of the following forms of payment:
    • Cash On Delivery (COD)*
    • Bank Transfers
    • PayPal
    • Stripe

or another form of payment acceptable by MelloRoma from time to time.

    1. The applicable VAT rate will be the one legally in force at any given time depending on the specific product in question.


*Cash On Delivery (COD)

Pay with cash upon delivery. Only orders with a shipping address in KINGSTON, PORTMORE, and SPANISH TOWN will be processed for COD (conditions apply). COD is not applicable with shipping methods such as Knutsford, Zipmail, Registered Mail and International Shipping.

It is ONLY applicable for BEARER SERVICE. Any other methods chosen will VOID your transaction.


Changing or Cancelling Your Order

      1. You can make changes to or cancel your order, including products on backorder, at any time before we have packed your order for shipment. To do so, please send us an email at hello@melloroma.com. Please subject your email accordingly.
      2. If we have already packed your order for shipment, you can request a refund or exchange, as described in the “Returns and Exchanges” section below.

Shipping / Delivery

      1. International shipping is available when ordering products from our Site. 
      2. Shipping and handling charges vary depending on your address, shipping speed, and the value of your order. 
      3. Products that we deliver to you become your property at the time that you receive it.
      4. We will deliver all in-stock products as soon as reasonably possible and within the estimated time of 15 business days from the date on which we accept your order. The deadlines are tentative, although MelloRoma tries to meet them.
      5. Only orders with a shipping address in KINGSTON, PORTMORE, and SPANISH TOWNwill be processed for COD (conditions apply). COD is not applicable with shipping methods such as Knutsford, Zipmail, Registered Mail and International Shipping. It is ONLY applicable for BEARER SERVICE. Any other methods chosen will VOID your transaction.

Returns & Exchanges

    1. Please note, this section pertains only to standard returns and exchanges for online orders. Please see below for more information regarding your Right to Cancel and Faulty Products.
    2. Refunds and exchanges will not be applicable to personalized products. 
    3. If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms:
  • You have the right to return or exchange the products within 10 days from the date that you (or a third-party other than the carrier) physically receive the products. 
  • We will refund or exchange any products that are returned in resalable condition with a copy of your original invoice. 
  • Refunds for returned orders will be issued as a credit to customers account. For exchanged orders, any price difference from the original order will either be credited to customer’s account or an invoice will be sent to complete the exchange process.
  • To initiate your return or exchange, go to the Exchanges/Returns section on our site. Once you have submitted your online return or exchange, you will receive a return label via email. Your refund or exchange will be processed as soon as we have confirmed we have received your return. A 20% fee will be deducted from your refund per item to cover restocking. All returns must be unused and in original condition. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • This doesn’t apply to personalized products, as they are made according to the personalized specifications indicated by the customer.
  • To return or exchange your products without initiating the return or exchange online, please send the products via post to the following address (note: if you use your own return carrier you are responsible for the return shipping costs): MelloRoma. 37 Allamanda Way Eltham Park Spanish Town St. Catherine Jamaica W.I.
    1. We are not responsible for the courier company that the customer chooses to use for the return of the order. In this sense, we recommend that the customer requires the courier company to provide proof of delivery once the courier has delivered the product to MelloRoma, so that the customer is made aware that the product has been delivered successfully to us. The costs of returning the order (e.g. shipping costs via courier companies) will be paid for directly by the customer.
    2. In the case of promotions applicable to the purchase of independent products that include an additional product, including, but not limited to 2×1 promotions or any other promotion that involves the delivery of an extra product free of charge or at a reduced price, if the customer decides to apply their right to a refund on their purchase, this right will have effects on the set of products provided as part of the promotion.

Right to Cancel 

    1. You have the right to cancel without providing reason within 5 business days from the date that you (or a third-party other than the carrier) physically receive the products. You are required to return in its original packaging. 
    2. The right to cancel will not be applicable to personalized products, as they are made according to the personalized specifications indicated by the customer. 
    3. To exercise this right, you will need to inform us either by (a) submitting the completed Right to Cancel form found on our site or (b) notifying us that you are exercising your right to cancel in a clear statement. The form/statement can be submitted via:
  • Email: at hello@melloroma.com.
    1. Please note, you will need to provide your order number or other information associated with your order so we can locate the purchase in our system.
    2. After you provide notice of withdrawal, we will issue a refund for all returned products when either (a) we receive the products; or (b) you provide proof that you have shipped the products back to us. We will not refund shipping and handling delivery costs.
    3. If you have used the items other than what is necessary to establish the nature, characteristics and functioning of the items, you are liable for their diminished value.
    4. Unless you have expressly agreed otherwise, we will make the refund as a credit to the customer’s account. You will not incur any fees as a result of such refund.

Faulty or non-conforming Products

      1. As a consumer, the customer of our Site has, apart from the rights described here, all legal rights under Jamaica’s legislation concerning the products. We inform you that these legal rights can never be affected by these Terms.
      2. We are under a legal duty to supply products that is in conformity with these Terms. If you wish to return or exchange products which is faulty or non-conforming, you can email us at hello@melloroma.com. Please subject email accordingly. 
      3. If you choose to return your faulty or non-conforming products, we will first need to confirm that it is faulty, damaged, or does not correspond to the description on our Website. Once confirmed, we will refund the cost of the products and the original shipping and handling charges paid by you. If we determine the products is not faulty, you will not be entitled to a refund and we will return the products to you at your cost. Please see the “Returns and Exchanges” Section above for more information regarding on how you can complete your return.
      4. We will usually credit the refund back to the customer’s MelloRoma’ s account within approximately 14 business days from the date that we receive the products.
      5. If you choose to exchange your faulty or non-conforming products, please see the “Returns and Exchanges” section above for more information regarding on how to exchange your item. Once we receive the returned products, we will process your exchange. We will waive any applicable shipping and handling charges for replacement products. If there is any difference between the price of the products that you have returned and the price of the replacement products that you have requested, we will either credit customer’s account prepare an invoice to settle exchange.

Our Liability to You

    1. Nothing in these Sale Terms will exclude or limit our liability to you for fraud, death or personal injury or any other liability which the applicable law states may not be excluded or limited.
    2. Under no circumstances can we be held responsible for:
  • Defects resulting from inappropriate, incorrect use or the misuse of the product by the Customer.
  • Normal wear and tear and aging of the products.
  • A lack of maintenance or care.
  • Negligence or accidents.
  • Alteration of the product by the Customer or a third party.
  • Non-compliance with the instructions contained in the user guide to ensure that this is the case.
  • Any manipulation of the products by an unauthorized person.
    1. We are not liable for business losses. Our products are for private use, as such, we have no liability if you use the products for commercial or business purposes. If you use the products for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Events Outside Our Control

      1. An event outside our control means any event or cause beyond MelloRoma reasonable control, including without limiting (i) epidemic, pandemic, famine, earthquakes, floods, war, terrorism, whether foreign or domestic, overwhelming event(s) caused by natural forces, extreme weather, or other natural disaster; (ii) acts of civil or military authority, insurrection, riots, strikes, fire, or explosion; (iii) picketing, strikes, or labor shortage; or (iv) interruption of or delay in transportation, shortage or failure of supply of raw materials or finished products, power outages, telecommunication outages, or any other intervening system, software, or service not operated by MelloRoma (collectively “Force Majeure Event”).
      2. If a Force Majeure Event occurs, we will not be liable to you or any third party for any loss, damage, delay, liability, expense, or cost related to or caused by such Force Majeure Event.
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